Effective Date: 10/10/1015
Website: https://daynightpharmacies.com.au
Entity: Camden Day & Night Pharmacy
Address: 146 Argyle Street, Camden NSW 2570
Contact: (02) 4655 9370 | [email protected]
Attention: Privacy Officer
1. Purpose and Commitment to Privacy
Camden Day & Night Pharmacy (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal and health information is handled in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and all relevant NSW health records legislation.
We understand that information relating to your health is sensitive. This policy outlines how we collect, use, store, and disclose your personal information, including Protected Health Information (PHI), and your rights in relation to that information.
2. Scope
This policy applies to all activities undertaken by Camden Day & Night Pharmacy, including:
- In-store pharmacy services and prescription dispensing
- Vaccination and health clinics
- Compounding and medication counselling
- Webster-pak and medication management services
- Home delivery of medications
- Online and telehealth communication regarding prescriptions or services
3. What Personal and Health Information We Collect
The personal information we may collect and hold includes, but is not limited to:
General personal details:
- Name, date of birth, address, email, and telephone number
- Gender and contact preferences
Health information:
- Medication history and prescription records
- Details of allergies, medical conditions, and other clinical data necessary for dispensing or providing advice
- Medicare, DVA, or concession card details
- eScript tokens, paper prescriptions, and repeat authorisations
- Vaccination and immunisation details
- Information about your healthcare providers (e.g. doctor, specialist, hospital)
Transactional information:
- Payment method, purchase history, and delivery details
- Preferences for generic vs brand medications
We only collect the information necessary to provide safe and lawful pharmacy and health services.
4. How We Collect Information
We collect personal and health information:
- Directly from you when you visit our pharmacy, submit a prescription, or contact us by phone, email, or online
- Through your doctor or other authorised healthcare professional when required for dispensing and medication review
- From health agencies or electronic prescription exchanges (e.g., eRx Script Exchange, My Health Record)
- When you make a booking or inquiry via our website, telehealth partner, or delivery system
- When legally authorised or required (e.g., vaccination program reporting, PBS claiming)
5. How We Use Your Information
We collect, use, and disclose your personal and health information for the following purposes:
- To safely dispense prescribed medications and provide professional advice
- To maintain complete and accurate pharmacy records
- To verify your identity and manage your prescriptions, repeats, and delivery requests
- To contact you about your prescriptions, vaccinations, or health programs
- To comply with professional, regulatory, and legal obligations
- To communicate with healthcare providers involved in your care
- To process payments and maintain accounts
- To improve our services and ensure continuity of care
We may also use de-identified data for reporting and internal analysis, which cannot be used to identify you.
6. How We Disclose Your Information
We will only disclose your personal or health information to:
- Your treating doctors and authorised healthcare providers
- Government bodies (e.g. Services Australia, Medicare, PBS claims, Australian Immunisation Register) where required
- Health agencies, such as the NSW Ministry of Health or TGA, in the case of mandatory reporting or recalls
- Our trusted service providers (e.g. delivery partners, IT support, secure data hosts) who assist us in operating our pharmacy services
- Law enforcement or regulatory authorities where required or authorised by law
We do not sell or share your information for marketing purposes.
7. How We Store and Protect Your Information
Your information may be stored in both paper and electronic form within secure systems located in Australia.
We take reasonable steps to protect your data from misuse, loss, unauthorised access, modification, or disclosure through:
- Encrypted pharmacy software and password-controlled systems
- Firewalls, secure network protocols, and restricted staff access
- Staff training in privacy and confidentiality
- Secure shredding of paper records when no longer required
8. Overseas Disclosure
Camden Day & Night Pharmacy does not routinely disclose personal or health information to overseas recipients.
If a circumstance arises where overseas disclosure is necessary (for example, secure cloud storage), we will ensure that the recipient is subject to laws or safeguards substantially similar to those in Australia, or obtain your explicit consent beforehand.
9. Your Rights and Access to Your Information
You have the right to:
- Request access to the personal or health information we hold about you
- Request corrections to ensure your information is accurate, up-to-date, and complete
- Request that we explain how your information has been used or disclosed
Requests can be made in writing to the Privacy Officer using the contact details at the end of this policy.
We will verify your identity before releasing information and respond within a reasonable timeframe, typically within 30 days.
10. Your Privacy Rights Regarding PHI
You have specific rights in relation to your Protected Health Information (PHI), including:
- The right to confidentiality and secure handling of your medical information
- The right to restrict disclosure except where required by law
- The right to be informed of any data breaches affecting your PHI in accordance with the Notifiable Data Breaches Scheme
- The right to lodge a complaint if you believe your PHI has been mishandled
11. Direct Marketing
We may occasionally contact you (e.g., via email or SMS) about pharmacy services such as vaccination programs or medication reminders.
You can opt-out at any time by contacting us at [email protected] or using the opt-out link provided in communications.
We do not share your personal information with third parties for their marketing purposes.
12. Cookies and Online Activity
When you visit our website, we may collect limited information such as IP address, device type, and browsing activity through cookies and analytics tools.
This data helps us improve website functionality and customer experience.
You can disable cookies through your browser settings, though some website features may not function properly.
13. Data Retention
We retain health records for the minimum period required by law or professional standards, generally at least 7 years (or longer for minors).
After this time, data is securely destroyed or de-identified.
14. Complaints and Concerns
If you have any questions or concerns about how we handle your information, or wish to make a complaint, please contact:
Attn: Privacy Officer
Camden Day & Night Pharmacy
146 Argyle Street, Camden NSW 2570
Phone: (02) 4655 9370
Email: [email protected]
We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
15. Updates to This Policy
We may amend this policy from time to time to reflect changes in laws, regulations, or our business practices.